Multilevel Organizational Communications †Free Sample to Students

Question: Discuss about the Multilevel Organizational Communications. Answer: Introduction In a system where unemployment is rife, finding a good job is a challenge. Using a strategy that would make things happen for me, I started scheming on how to create my own job. I looked at some of my friends making it business and realized that entrepreneurship was the key to success. However, how would I get started without capital? After reading some business books and success stories, I opted to sell ideas to struggling brands using my problem solving skills. I wrote tens of emails to various organizations with suggestions of what I had to offer. After months of waiting and follow up questions, nothing happened. Although the messages that I sent reached their respective receivers, they did not have the expected outcome. My goal was to seal a business deal but this did not happen as expected. I used a formal email as a channel of communication to the persons concerned. This written communication was good for complex communication because it also attached official documents namely my CV, Business proposal and letter of interest (Light McNaughton, 2014). My first target was a media house and the email targeted its CEO. I used a business proposal to present the idea hoping to add value to the organization, which was struggling financially. The proposal shared the solutions in brief and requested an appointment for further discussions. Using the basic communication approaches, I opted for a communication strategy that involved more than the sender and the receiver. I put into consideration a simplified communication mode that was general and quantifiable. It is advantageous that I used email com munication because it is an effective official mode for external communication. I was able to share bulk information and in a fast, easy and readable format. Although this method was good, it also had challenges because of the broken line of communication (Watzlawick, et al., 2011). According to the organizational rules, all official emails went through the PA who then shared with the CEO. Worst Case Scenario I still do not understand why I got no response from the CEO. Maybe there was a misunderstanding or the email was not clear enough. There is a probability that its content was not catchy though it is not advisable to use graphics and colorful fonts in an official email. I was sure that the organization needed solutions urgently but my approach may have been wrong. The misunderstanding in the written communication could have been in the tone, presentation or timing. Clearly, there are many possible explanations for the failed response. If the email etiquette was right, I may have been inefficient in the communication. Unlike telephone, emails do not always have an immediate response from the receiver. A comprehensive approach would analyze the message, its content, the sender as the source of the message, and the communication link. I was curious to understand the reaction of the receiver since the destination was certain. I wondered why the impact of the communication was negative. An analysis of strategic communication for organization explains the email process, gave me some possible explanations (Downs Allyson, 2012). My email server and the receivers company email decoder encoded the message. The CEO as the decoder of the message may have gotten the wrong impression of the email. What I did not know was that this particular CEO had a personal assistant who interpreted all emails before directing them to the CEO. I could never tell what impression she had because when I called for follow up, she asked me to write another email. As I sent back a follow up email to the CEO, I thought about the circular communication and employee engagement (Welch, 2011). Though I used a two-way plan to communicate with the CEO, the feedback process was not going to be an easy one (Muse, 2013). A follow up in any official communication shows proper etiquette and it serves as a reminder to the CEO. If I failed to get his attention for the first time, a second chance could bear some fruit. Often, managers are busy people. For him to look at my email, it must have important content. Unfortunately, I was not important to the organization, neither was I from a known organization. Cultural hindrances to communication affect email communication because of verbal and nonverbal language cues (Ting-Tooney, 2012). I learnt later that the CEO to the media organization was an expatriate from the US. Even though English is a global language, there are differences between the UK and US versions. Written English is as diverse as the spoken version. In addition, there are emotional barriers and it is difficult to capture the attention of an unknown source. Hindrances to effective communication include the inability to clarify issues. That is why I made a request for an appointment to discuss the issues. An email has limited space for more content and discussion because it is often brief and to the point. Physical barriers imply that the CEO has limited communication from the sender so he can easily brush off the email as insignificant without looking at its content. In order to overcome these barriers, strategies are used. These include solutions suitable for complex and multifaceted communication systems such as large organizations (Scollon, et al., 2011). The solution to language barrier is to ensure clarity in communication. Email has a universal language that provides a standard for the etiquette, structure and content. In order to overcome the psychological barriers, I made sure that the email had an official or professional tone. However, this does not guarantee a positive response from the receiver. Conclusion The worst-case scenario in official communication could happen due to many situations. From the experience, shared, official written communication such as emailing is complex. Often taken for granted emails make a big difference in business interactions. In an attempt to grasp the attention of the CEO in a media house, I found myself in a multilink channel. The PA was involved and the organization servers took part in sending the email. I also used a personal email address to send the information. Although this process is fast and easily accessible, it also possess challenges. A communication cycle is complete when there is a sender and receiver. Although I did not get a response, I shared the information across. It is hard to tell whether my email was unsuccessful due to barriers to communication but there are clues suggesting follow up emails. This explains the multilevel communication approach used in organizational communications.